Stephen Sowa owns a small commercial swimming pool company based in Addison, IL and he uses Backpack to inventory equipment, send reminders to contact clients, and more. Stephen tells us more:
How do you use Backpack and why do you like it?
One very frustrating thing we run into is one of our clients calls us to get a piece of equipment fixed, but they do not know the specifics on that piece, i.e. heater, pump, filter.
We used to either rely on memory, or we would have to wait until the engineer got back to us with the information. Sometimes they would give us correct information, but most of the time not. So we would have to drive to the facility and gather information. Sometimes we would have to tear apart a pump to see if the updates had been done, because this dictates which parts we need. As you can see, we would waste a lot of time just gathering information when we could be repairing.
Enter Backpack. I use Backpack to inventory all their equipment, model numbers, serial numbers and any odd parts that facility has. Now when a client calls us all we need is what that piece of equipment operates. I then can log into Backpack via my Blackberry and get all the information I need to pick up parts on the way to the job site. The minimal amount of money we pay for Backpack has returned itself many times over in productivity.

Which features do you use most?
I use the reminders a lot. I have all my families birthdays in there. I also use it to remind me to contact customers. When customers shut down their pools for the winter and I know I need to contact them well before summer starts to quote them on something, I set a reminder. I also use them to remind myself to shop around for insurance, and I upload the contact information into it own file. Now I know when I need to start making calls and where they are at.
I also use linking. Any project I have going on I put it on my front page and then create a link to the file. This way I don't forget about it, and I don't have to wade through my pages sidebar to find it.