Upgrade your account to a higher plan and you'll get additional pages, file storage, and features.
It's simple. Click the Account link at the top of any screen.
You'll see the upgrade options. To get more pages, file storage, or other features, select a higher plan.
Upgrades take effect immediately. You can also downgrade from this same area.
While free accounts get you started with 2 users and 5 pages, paid accounts include 3-100 users and 100-7,500 pages.
With more users, you can get your entire team involved. And with more pages at your disposal, you'll always have the room you need to keep everything organized. Plus you can use tags to keep your pages better organized.
Upgraded accounts also get access to the popular Backpack group calendar. It's simple, web-based, sharable, and it can remind you of your events via email or an SMS/text to your cell phone.
Some paid plans also include message boards and SSL security.
Learn more about why you should upgrade or compare the different plans by viewing the "Pricing & sign up" page.
You'll find the date of your next charge underneath the list of plans on the "Account" page. Click the "change card" link (next to the next charge date) if you'd like to use a different credit card.
Of course. Your data is your data — we're just helping you organize it. You can export anything you've typed into Backpack at any time into a clean XML-formatted text file (note: the export file will only contain text — images and files are not exported). Just visit your Account page and scroll to the bottom. You'll see a link to export your data.
We'll be sorry to see you go, but if you need to cancel click the Account link at the top of the screen and then click the "Cancel my account" link at the bottom of the screen.
If you're on a pay plan you won't be charged again, but you're still responsible for your current billing period. We don't issue refunds or prorate partial months.
No, it's not possible to change your Backpack URL or username.
The account owner can change the credit card used for monthly Backpack billing by going to the Dashboard and clicking on the "Account" tab. Once on the Account screen, click the "Change or update our card" link in the grey box near the top of the screen.
At this time Backpack is only offer on a monthly subscription basis. We don't offer lump sum or annual billing. All accounts are billed directly to the credit card on file for you account, and we're not able to accept POs or bill you for service.
The Backpack account owner can log in to their Backpack account, click the Account tab, and scroll down below the account chart. All the invoices ever posted to the account will be listed there.
If you can't find answers here or in the forums, you can always email support and we'll get back to you within a few hours.
